Larger Vehicles Have An Extra £10 / £20 Fee Dependent On Package
Frequently Asked Questions
Please reach us at enquiries.impactsolutions@gmail.com if you cannot find an answer to your question.
We accept cash, credit cards, and debit cards. Payment is due at the time of service.
We now offer custom packages suited to each customers specific needs! All we require is for photos to be sent across and what you would like done. We will then provide a quote.
The maintenance plan is a one time payment of £150 to reset your vehicle. It is then followed up with a wash every 4 weeks costing £60.
We request all cars have had any valuables removed as we are not responsible for anything that my get lost. To carry out our service we do require water & electricity.
Once your selected your package and payed the deposit, our staff will be in touch and run you through our process and answer any questions.
We have a strict no refund policy on deposits. Please do ensure when making a booking you are certain on getting a service carried out by us.
Yes, please reach out 48 hours in advance and you will have your booking amended, failure to inform within the deadline your deposit will no longer be eligible for refund.
Yes, we offer discounts and promotions periodically. Please check our website or social media pages for current offers.
Return and Refund Policy
- Refund Eligibility
Refunds may be issued under the following conditions:
- Service Not Provided: If you have made a payment for a service that was not provided due to a cancellation on our part, you are eligible for a full refund.
- Service Cancellation: If you cancel your appointment at least 24 hours before the scheduled time, you may be eligible for a full refund or rescheduling without any additional charges.
- Quality Concerns: If you are not satisfied with the service provided, please notify us within 24 hours of the service. We will assess the situation and determine if a re-cleaning, partial refund, or full refund is appropriate.
- Non-Refundable Circumstances
Refunds will not be issued in the following situations:
- Late Cancellations: Cancellations made less than 24 hours before the scheduled service may not be eligible for a refund.
- No-Shows: If you fail to show up for your scheduled appointment without prior notice, no refund will be issued.
- Deposits: All deposits are non - refundable
- Customer Preferences: Refunds will not be provided for dissatisfaction based on subjective preferences after the service has been completed, where the service was provided as described and agreed upon.
- Process for Requesting a Refund
To request a refund, please follow these steps:
- Contact Us: Email or call us within 24 hours of your service with your concerns, including your name, contact information, and details of the service provided.
- Assessment: We will assess the situation and determine the appropriate course of action, whether that be a re-cleaning, partial refund, or full refund.
- Refund Issuance: If a refund is approved, it will be processed within 7 business days. Refunds will be issued to the original payment method used during the purchase.
- Exceptions
In certain circumstances, exceptions to this policy may be made at the discretion of management. Please contact us to discuss your specific situation.
Privacy Policy
1. Introduction
Welcome to Impact Solutions. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to protect your information when you visit our website or use our services.
2. Information We Collect
We may collect the following types of personal information when you interact with us:
- Contact Information: Name, email address, phone number, and mailing address.
- Vehicle Information: Vehicle make, model, year, license plate number, and VIN.
- Payment Information: Credit card or other payment details (processed securely through third-party payment processors).
- Service History: Details of the services provided to your vehicle.
- Technical Information: IP address, browser type, operating system, and other technical details when you visit our website.
- Cookies and Tracking Technologies: Information collected through cookies and similar technologies to enhance your experience on our website.
3. How We Use Your Information
We use your personal information for the following purposes:
- To provide and manage our car detailing services.
- To communicate with you regarding appointments, service updates, promotions, and special offers.
- To process payments and manage billing.
- To improve our services and customer experience.
- To comply with legal obligations and protect our legal rights.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
- Service Providers: Third-party vendors that assist us in providing services, such as payment processors, IT service providers, and marketing agencies.
- Legal Authorities: When required by law or to protect our legal rights, we may disclose your information to relevant authorities.
5. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and regular security audits.
6. Your Rights
You have the following rights concerning your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete information.
- Deletion: You can request that we delete your personal information, subject to legal and contractual obligations.
- Opt-Out: You can opt out of receiving marketing communications from us at any time.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our website.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting the updated policy on our website.
